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all emails to customerservice@booking.com come back undelivered
What is the correct email address?
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Janita - Accou… 1 year ago
Hi Jacqueline,
The correct email address is customer.service@booking.com.
Alternatively, you can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
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Michelle De Bruin 3 months ago
I have been leaving message on the customer service Extra Net, tried emailing just not getting any response from Booking.com.
I am not getting any payments due to the wrong swift code used by Bookings.com sending bank.
I need them to attend to my emails, messages etc. This has been pending since the 26th of August 2022. Its just so frustrating not to be able to speak to anyone via direct message or email.
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BrookAve 3 months ago
- phone Partner Support directly instead.Method # 4 Public Phone List
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Michelle De Bruin 3 months ago
Thank you for the info and advise. I at long last managed to get hold of them and they will apparently now attend to my concerns.
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ROYAL PARK HOTEL 1 month ago
thank you But the phone contact for Nairobi kenya English is off . have tried to reach them but the number is unreachable . our property has been suspended even after attaching prove of payment from BANK , please help update the contact if possible
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ROYAL PARK HOTEL 1 month ago
thank you But the phone contact for Nairobi kenya English is off . have tried to reach them but the number is unreachable . our property has been suspended even after attaching prove of payment from BANK , please help update the contact if possible
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peter wiese 4 months ago
Good day Janita
How do i report a property that does not exist. it is a dangerous scam.
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BrookAve 4 months ago
- CS is only for guests not partners and requires a PIN partners wont have
- PS is for partners, and officially there isthere is NO email address its just the Extranet messaging and the phone number options shown below.
making report via phoning partner support
no one here but us leprechauns,contact partner support.
- Remember this Partner Hub is not a direct line to any support team.
- So never post action requests here, nothing will come of it.
- Always message or phone Partner Support directly instead.Method # 4 Public Phone List
Click on my name for more guides
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peter wiese 4 months ago
Thank you for these guidelines. It achieved my purpose to find the correct channels to follow, as it is quite difficult to find any assistance on the Booking.com site.
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BrookAve 4 months ago
new version :
no one here but us leprechauns ,contact partner support.
- NEVER POST ACTION REQUESTS .NOTHING WILL HAPPEN
- Method #4 Public Phone List
- Submit a complaint
- Availability, calendar management and more
- Managing Availability by BrookAve
- enable All hidden Calendar fields - No Arrivals /Departure
- restricting check-in day and out.etc
- and more related
- Visual - How To use Calendar and Bulk Edit to update rates and restrictions
- Managing Availability by BrookAve
- How & Why Add your Listing to your Partner Community Profile
- Payments, Deposits, Prepayments, 3rd party prepay providers
- HowTo - Use 3rd Party Prepayments for Guests and reduce Fake Reservations and No Shows
- HowTo - Pay Commission online via 3rd party payment transfer platform using Card or bank account
- 3rd Party Payment Methods explained and advantages over BdC methods.
- How To - Deposit handling during booking on BdC - Dec 2021
- Misc
- How discounts on rates & promos stack together -cheat sheet
- Finance Spreadsheet - Example Spreadsheet to breakdown Reservation List
- Visual Guide - How To Close Rooms and remove my property listing
- How-To Opt out of Smart Flex Opportunity aka Risk Free Reservations Programme - temp or perm
- How To - Cancellation Handling
- Automatic Messages - Setup Templates in Multiple Languages
- Policies - Additional Fees - Deposits and Cleaning Fees
- Attraction /Tour / CAR, Rental, Taxi, Experience , Tour Supplier Registration
- Smart Tech - Smart Doors /Cameras
Click on my name for more guides
VAT numberenter as CC1234567L Where CC is country code
FAQs
How do I talk to a live person at booking com? ›
- In the extranet, go to the 'Inbox' tab.
- Select 'Booking.com messages'.
- Right Pane - Click on 'See Contact Options'.
- Choose Account.
- Now choose Other.
- Then at bottom , See all contact options, and click Message or Call.
Open the app and tap 'More'. Scroll down and tap 'Help', followed by the email 'envelope' icon in the top-right corner. Select either 'General questions' or a relevant subject from the drop-down menu. Describe the problem and tap 'Send'.
Does booking com have live chat? ›We can give them the information they need to manage their booking themselves or advise them to contact our Customer Service team by email, live chat or phone.
Does booking com have 24 hour Customer Service? ›How can we help? We're available 24 hours a day.
Is it hard to cancel with booking com? ›It's not possible to reject a reservation. Depending on your policies, a guest may be able to cancel their reservation using a link in their confirmation email or via their Booking account. In some cases, you can initiate a cancellation request if a guest asks you to, or if there's an issues with a guest's payment.
Can booking com help me get a refund? ›If your booking has been cancelled, Booking.com refunds you immediately. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
How do I contact an account manager at booking? ›If you go to your Booking.com Extranet and then to the Inbox and Select Booking.com messages. Scroll down and on the right hand side half way down it will give you the Account Managers name and contact.
Does booking have a problem? ›Booking.com is UP and reachable by us.
How do I cancel a booking on booking com without paying? ›Apply for a cancellation giving your reason to https://booking.com, there is a link on your dashboard. They contact the hotel for a waiver of fees.
How do I cancel a reservation on booking? ›
Open their reservation details page, on right pane is Request Cancellation, then you get options 1 &2. This method is if you want to trigger the cancellation, including if the guest emails or phones you to do it.
How do you get out of a non refundable booking? ›Ask the hotel to make an exception
Try calling them to explain your extraordinary circumstances and emphasize that you would stay at the property on an alternative date.
Even if a guest booked a non-refundable rate, they can ask to cancel this for free. Our research shows that guests are most likely to cancel accidental bookings within 24 hours. In fact, 25% of all cancellation requests are made within this period.
Why do hotels not give you 24 hours? ›Because housekeeping employees typically work 8 a.m. to 4:30 p.m., hotels may need to pay overtime or add shifts to process early check-ins and late checkouts. That's costly. Hotels also risk losing revenue if you check out at, say, 8 p.m.--far past the time most guests are willing to check in.
Can you cancel a reservation within 24 hours? ›The Department of Transportation's 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window.