About phone calls from Google Assistant (2023)

Important: This article is about a Google Assistant feature that Google uses to contact a business. It's not about how to contact Google Support on behalf of a business.

Phone calls from Google

At the start of the call, you'll hear the reason for the call and that the call is from Google. You can expect the call to come from an automated system or, in some cases, a manual operator.

Appointment bookings and checking restaurant wait time with Google Assistant are only available in the United States, and will call from +1-650-203-0000.

Google may also call or text to confirm your business details, including temporary closure or limited services due to COVID-19, so they are reflected accurately when people are looking for them on Google Search and Maps. Contactsfrom these phone numbers will be from Google:

  • Argentina:+541152468650
  • Australia:+61-2-9160-9443
  • Brazil:
    • 600018
    • +55 1138788565
  • Canada: +1-780-851-3579
  • Chile: +56223930690
  • Colombia: +576017945853
  • France: +33 185169412
  • Germany:+491771783584
  • India:+91 4067412333,56161187
  • Japan: +81-345670700
  • Mexico: +52 5550912025
  • New Zealand: +64-9-884-7777
  • Peru: +5117304933
  • Spain: +34-93-003-9974
  • United Kingdom: +44-207-660-1362
  • United States:+1-650-206-5555,+1-650-763-0461,+1-855-593-8213
  • Venezuela: +582127719755

Learn more about identifying legitimate calls from Google.

Customers who find your business using Google Search, Maps orAssistant can askAssistant to call you on their behalf, for tasks like booking an appointment or checking the wait time for a table at a restaurant. Assistant will confirm any necessary details with the customer and call your business to fulfill the customer's request.

(Video) Google's AI Assistant Can Now Make Real Phone Calls

Google may also occasionally call businesses to confirm details, like opening hours, and ensureaccurate information.

These calls may be:

  • Automated.
  • Automated and monitored by a live person.
  • Made by a live operator.

Availability

Google offers this feature at nocharge to both businesses and customers to help them connect with each other.

Devices supported

This feature is currently available on:

  • Phones withGoogle Assistant app
  • Devices that can access Search or Maps

Availability in the United States

This feature is currently available in the following US states:

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

How it works

Booking an appointment

If the customer wants to book an appointment,Assistant will confirm specific details like the customer's preferred time, type of service, or size of party. Once this information is confirmed,Assistant will try to book an appointment with your business by using an online booking partner (if available) or by calling your business using the automated voice-calling technology from Google Assistant (calls are monitored and recorded for quality assurance). At this time, appointment bookings with Google Assistant are only available in the United States.

(Video) Google’s Duplex Assistant phone call blew my mind!

Checking business information

To ensure that Google shows accurate information about your business, like your business hours or the status of in-demand inventory, Google maycall or text your business to confirm information that you've not yet confirmed. These calls or texts may use the automated voice-calling technology from Google Assistant (calls are monitoredand recorded for quality assurance) and may result in updates to your business profile on Google Search and Maps.

Checking restaurant wait time

If the customer wants to get the current wait time for a table at your business, Google may call your business to get the informationandshare the wait-time informationwith the customer.These calls may use the automated voice-calling technology from Google Assistant. Calls are monitored and recorded for quality assurance. At this time, checking the wait time with Google Assistant is only available in the United States.

Learn how to update your business information on Google.

How to opt out

Google offers this feature at no charge, to help connect businesses and customers. Learn how Google manages any personal information it collects.

If you’d prefer your business not receive automated calls from Google Assistant, you can tell us over the phone or change your Business Profile settings. Learn about yourBusiness Profile on Google.

Tell us over the phone

When you get a phone call from Google Assistant, you can tell Assistant that you don't want to receive any more calls. For example, you can say:

  • "Please remove my business from your list."
  • "Please stop calling my business."

Change your Business Profile settings

  1. Go to your Business Profile. Learn how to find your profile.
  2. Select three-dot menuAbout phone calls from Google Assistant (1) Business Profile settings About phone calls from Google Assistant (2) Advanced settings.
  3. Under “Google Assistant calls,” you can turn Bookings from customersor Automated calls to keep your Business Profile up to dateon or off.

Important: After opting out, you may still occasionally get manual calls from Google to confirm your business information. Learn more about phone calls from Google.

Opt out & delete text messages

(Video) Google Assistant calling a restaurant for a reservation

To opt out of text messages, reply STOP.

To delete all messages exchanged with the number, send DELETE in the US or India, orLÖSCHEN in Germany.

Opt out of calls to map your phone tree

If Google called your business to map out your phone tree, you can opt out of these calls in the future. Call +1-650-206-5555 and leave a voicemail with your business name and phone number, and tell us that you want to opt out of future calls to map the phone tree for your business.

Frequently asked questions

How often willGoogle Assistant call me?

Google Assistant will only call you when a customer wants to book an appointment, check the restaurant wait time, or when it needs to check your business hours or the status of in-demand inventory. Assistant will avoid calling you during late night and early morning hours.

How do I update my business information on Google?

Learn how to edit business information like your phone number or opening hours.

How do I report problems?

To report a problem with Google Assistant calls, contact us.

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(Video) Google Duplex: A.I. Assistant Calls Local Businesses To Make Appointments

About phone calls from Google Assistant (3)

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